Empathize with those affected and let them know everything is operating as normal.
Posted Sep 23, 2024 - 19:31 UTC
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Sep 23, 2024 - 19:21 UTC
Identified
As you continue to work through the incident, update your customers frequently.
Posted Sep 23, 2024 - 19:27 UTC
Investigating
When your product or service isnβt functioning as expected, let your customers know by creating an incident. Communicate early, even if you donβt know exactly whatβs going on.